Standard Delivery Delays due to Severe Weather

Due to severe weather conditions in South East Queensland, postal services may experience delays with standard delivery. Express delivery remains unaffected.

Last order times and more delivery information

Express orders placed before 5pm Monday to Friday AEDT are dispatched the same day. Express orders placed after 5pm AEDT on Friday are dispatched the following Monday morning. Sometimes, depending on your location and what you are buying, Express delivery won't be available.

Parcel Post usually takes 2-6 working days for most of the country but hang tight, your order may take longer. Check delivery times for your postcode on the Australia Post site.

Express Post currently takes 1-3 days and is only available to metro areas.

Parcel forwarding services

Bear in mind that Lovehoney is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we cannot offer a replacement or a refund.

Your delivery details

Please make sure your delivery address is up to date in your Lovehoney Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.